You said who with the what now?

LADY: There's something wrong with my computer; can you help me?

So I go over and look. The problem is that in the URL line, she's typed in google without the ".com". I point that out and tell her she needs to type in google.com.

LADY: [types her email address into the Google search line] Is this where I get my mail?

ME: No ma'am, that's for searching. See where it says "Sign In"? Click on that and then put in your username and password.

Short time later...

LADY: There's another problem; can you help?

I go over and look. The error message says that her username and password don't exist. I look more closely and notice that her username is something like "janedoe@yahoo.com".

ME: Your email says Yahoo, but this is Google. Do you have a Yahoo or a Google email account?

LADY: Yahoo.

ME: Okay, you have to go to yahoo.com. See where it says "Mail"? Let's click on that.

LADY: [clicks on search line] Is this where I put in my email address?

ME: No, where it says "username" and "password".


I give up...