Customer: I can't find my books that are on hold.
Me [after scanning card]: That's because they are being held for you at the XYZ Branch.
Customer: Isn't this the XYZ Branch?
Me: No, this is the ABC Branch.
Customer: Oh, crap!
You said it, lady. Now keep in mind, there are not one, but TWO signs on the front of the building announcing that this is the ABC Branch.
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